Returnering og refusion
En enkel returpolitik
Vi står inde for integriteten i hver batch. Hvis noget ikke er rigtigt med din ordre, kan du se her, hvordan returnering og refusion fungerer.
Betingelser
Because our products are supplied for laboratory research use, unopened items in their original, undamaged packaging can be returned within 14 days of delivery. For safety and integrity reasons, opened or tamper-seal-broken vials cannot be returned unless they arrived damaged or incorrect.
Start en returnering
Email support@peptomax.eu with your order number and the items you would like to return. Our team will confirm eligibility and send return instructions within one business day.
Tidsplan for refusion
Once your return is received and inspected, approved refunds are issued to your original payment method. Refunds typically appear within 5–10 hverdage depending on your bank or card issuer.
Beskadigede eller forkerte varer
If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with a photo. We will arrange a replacement or full refund at no cost to you, including return shipping.
Kølekæde og integritet
Certain peptides are temperature-sensitive. We ship with appropriate protection, but if you believe a product was compromised in transit, do not use it — contact support and we will make it right.
This policy is provided for a development preview and does not constitute legal advice. Final terms will be confirmed before the store accepts live orders.