Question 1

Where does PepToMax ship, and how fast?

Accepted Answer

We ship across Europe from our European fulfilment operation. Most orders are dispatched within one business day, with tracked delivery estimates shown at checkout based on your destination.

Question 2

Is delivery free?

Accepted Answer

Free delivery is available across Europe on orders of €299 or more. Orders below the threshold show a transparent delivery cost before you pay.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched you receive a tracking reference by email, and you can follow progress any time from the Track Your Order page.

Question 4

How is quality maintained?

Accepted Answer

Every product is prepared to a consistent European quality standard with per-batch verification. Clear specifications are supplied with each order.

Question 5

Which payment methods are accepted?

Accepted Answer

Available payment methods are configured per region and shown at checkout. These may include card, PayPal, SEPA and selected local European methods where enabled.

Question 6

What is your returns policy?

Accepted Answer

Unopened items in their original condition can be returned within the period set out in our Returns policy. Contact Customer Care and we will guide you through the process.

Frequently asked questions

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